Position needed for handling primarily inbound calls and off-phone work items related to vehicle protection products such as, but not limited to, mechanical and electrical breakdown repair contracts (commonly referred to by dealerships as extended warranties ), vehicle maintenance contracts, RV part extended service contracts.
Looking for open availability
- The agent must learn to navigate multiple systems, learn to adhere to departmental scripts and processes, adhere to quality assurance metrics, average handle time (AHT) and call volume metrics, properly convey the contract details/language to the customer and relay claim details and determinations to customers.
- The agent must also address inbound and outbound calls with customers and dealerships related to processing and delays.
- The agent is also responsible for several off-phone items including, but not limited to, cancellation of contracts and transfers, working inbound and outbound emails and faxes, underwriting and inputting contracts, and working other duties as assigned.
This job is a Grade 3